Returns Policy
We hope you will be pleased with your purchase. Should you wish to return anything to us, we will be happy to refund or exchange a product provided that it meets the following conditions:
- The product must not have been installed.
- The product must be in its original packaging and both the product and packaging must be in a fully re-saleable condition.
- The returns form (enclosed with your order) must be included noting whether you require an exchange or refund.
- Electrical Items must still be sealed in their orignial Security Bag with seal intact.
Returns must be made within 28 days from receipt of original order. Unwanted goods are returned to Clickongroup at the buyers own expense.
We will process your returns as quickly as possible but please allow 7 days from date of returning for refunds to be processed.
On receipt of the returned goods, we will give you a full refund of the amount you paid for the goods, but not the shipping cost, however, if we find that the goods have not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on this item, or deduct up to 25% of the original selling price from the refund amount.
Faulty or Damaged Goods
We will refund your carriage charge when a product is faulty or damaged, but not when a product is unwanted. We will arrange collection of the item by our own couriers or prepaid labels. Please contact us to make arrangements either by e-mail or telephone. We recommend you send all returns by recorded delivery post and retain your proof of postage. Parcels should be packaged securely and labelled clearly. If you have any questions about delivery, or if you have particular requirements such as Next Day or Saturday delivery, telephone our customer service team - Freephone 0800 783 78 76or email us
